Terms and Conditions of website usage

 

Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern The Mad Den's relationship with you in relation to this website.

 

The term “The Mad Den” or “us” or “we” refers to the owner of the website whose registered office is Prestatyn, LL198YD. The term “you” refers to the user or viewer of our website.

 

The use of this website is subject to the following terms of use:

• The content of the pages of this website is for your general information and use only. It is subject to change without notice.

• Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

• Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

• This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

• Unauthorised use of this website may give to a claim for damages and/or be a criminal offence..

• Your use of this website and any dispute arising out of such use of the website is subject to the laws of England and Wales.

 

 

Terms of Business

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Contract- This contract is between the client & The Mad Den company. It covers the provision of hired items and services described in the quote.

 

A booking is confirmed when the client has paid The Mad Den the required first payment. Confirmation of the order must be made in writing by email from the client to The Mad Den.

 

The prices stated on the quote are valid for 7days after the quote is dated.

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Payment Terms-

Once an order has been placed & confirmed in writing to The Mad Den, the following applies:

 

• • 1st payment: £50 of the total invoice to secure booking (Non refundable) along side any damage deposits required.

  • 2nd payment: The remaining balance of the invoice must be paid 1 month prior to the wedding or event.

 

Or Payment in full.

 

Cancellations- 

If a client wishes to cancel their order, they must do so in writing by email. The order is cancelled once The Mad Den has received the confirmation and responded to confirm so.

 

If the event is cancelled after 21 days before the scheduled event date, the remaining balance is payable ALL 1st payments are non refundable . (1st payments are based on the agreed amount at time of booking. No refunds will be due in the event that the order has decreased before the cancelation.)

 

Changes to your order-

If the client wishes to change the booking it must be made in writing by email ( text message is not accepted). 

 

The Mad Den cannot guarantee that they will be able to provide any product, if the client wishes to change their order. All products are subject to availability. We cannot guarantee that we can change your booking to another date, especially in peak season.

 

Failure to pay-

If the payment is not made within the timescales detailed above, on the invoice or otherwise, this will breach the contract. The Mad Den will treat the contract as terminated.

 

If The Mad Den treats the contract as terminated, any payments made to that date, shall be retained. Any balance will also be payable immediately to The Mad Den.

 

The Mad Den is therefore entitled to reallocate stock without informing the client, should the contract be treated as terminated.

 

This clause is without prejudice to The Mad Den's rights to claim damages from the client in respect of any loss suffered by The Mad Den.

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Damaged, broken and lost items-

 Damaged items will remain the property of The Mad Den and a replacement charge will be invoiced to you, the client, for any product that is returned to us damaged.

 

Lost items will be invoiced to you the client to replace the items.

 

Any items that are retained by the client will be charged a daily rate for each item per day until the product is returned to The Mad Den.

 

Collection/return service only- Collection/ Return only service Props are available the day before and to be returned the day after the wedding./event unless otherwise stated/ agreed.

 

All hire items must be returned & any loss or breakages must be reported.

 

All hire items must be packaged carefully and this is the responsibility of the client so items do not get broken in transit.

 

A suitable time for collect and return will be arrange approximately a week beforehand.

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Health and Safety-

Please place our props on solid ground to keep them balanced and prevent them from falling over.

 

When moving our props, please ensure that 2 people carry larger items, as they may be heavy to lift.

 

If in the unlikely situation that our props are not working/broken, please contact The Mad Den to fix them, rather than attempting yourself. 

 

The Mad Den accepts no responsibility for any damage or injury caused by any item hired, goods are under the hirer’s own responsibility.

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Adverse weather conditions-

The Mad Den do not hold any responsibility for adverse weather conditions effecting access to any venue. The Mad Den will attempt to get to the venue only when it is deemed safe for it’s staff. The Mad Den cannot be held responsible for ‘Acts of God’ (Fire, flood etc), labour disputes, failure of electricity supply and any other unforeseeable circumstance that prevent the promise of it’s services.

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Hirer specific- 

• It is the responsibility of the hirer(s) to ensure that:

• There is an appropriate place and space to place the hired items.

• Access to the venue for parking, unloading and setting up is unrestricted and space is made available for the location at its setup location.

• The Mad Den are informed of any access restrictions that may impact on point 2. This includes but is not exclusive to stairs, lifts, difficult entrances, parking restriction etc. Additional costs to the hirer maybe incurred if these are not stated at the time of booking.

 

Inform The Mad Den of any changes to access, timings, logistics and setup location.

 

The Mad Den reserve the rights to review and update the Terms and Conditions periodically.

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